BlingSecret FAQs
General Questions
Q: What types of jewelry do you offer?
A: BlingSecret offers a wide variety of artificial jewelry, including necklaces, earrings, bracelets, rings, and anklets. We also have special collections for bridal, party wear, and everyday fashion.
Q: Are your products hypoallergenic?
A: Yes, all our jewelry is made from high-quality materials that are nickel-free and lead-free, making them safe for sensitive skin.
Q: How can I contact customer support?
A: You can reach us via email at hello@blingsecret.com, through WhatsApp, or by direct messaging us on Instagram.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You can complete your purchase using our secure payment options.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before they are dispatched. Please contact our customer support team as soon as possible to request changes.
Shipping & Delivery
Q: What are your shipping options and fees?
A: We offer free shipping on orders over ₹599 within India. For orders below ₹599, a flat shipping fee of ₹80 applies. For international shipping, please contact us via Instagram DM for assistance.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Orders to metro and Tier 1 cities typically arrive within 4-7 working days, while Tier 2, Tier 3, and rural areas may take 10-12 working days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive tracking details via email and SMS. You can use these details to track your order's status.
Returns & Exchanges
Q: What is your return policy?
A: Due to the nature of our products, we do not offer refunds, returns, or exchanges in all cases. All sales are final unless the product arrives damaged or is missing.
Q: How do I report a damaged or missing item?
A: If you receive a damaged product, please report it within 2 days of receiving your order with an unboxing video clearly showing the damage. Email us at hello@blingsecret.com with your order ID and supported images.
Q: Can I return or exchange items purchased during a sale or promotional offer?
A: No, products purchased during special promotional offers, contests, clearance sales, or any special schemes cannot be returned or replaced.
Product Care
Q: How should I care for my BlingSecret jewelry?
A: To maintain the quality and shine of your jewelry, avoid exposure to water, perfume, and harsh chemicals. Store your pieces in a dry, cool place, preferably in the original packaging or a soft pouch.
Q: Can I wear your jewelry daily?
A: Yes, our jewelry is designed for daily wear. However, to ensure longevity, it is recommended to remove your jewelry before swimming, bathing, or engaging in strenuous activities.
Miscellaneous
Q: Do you offer gift wrapping services?
A: Yes, we offer complimentary gift wrapping for all orders. You can reach us via email at hello@blingsecret.com, through WhatsApp, or by direct messaging us on Instagram.
Q: How can I stay updated on new arrivals and special offers?
A: You can subscribe to our newsletter, follow us on Instagram, and check our website regularly for updates on new arrivals and special promotions.
For any other questions or concerns, please contact our customer support team at hello@blingsecret.com. We are here to help!
